Make a complaint
At Newbridge Surgery, we value patient feedback to help us review and improve the services we offer.
There are different ways you can send us feedback. Find more information about giving feedback or making a complaint below.
How to give patient feedback
You can give patient feedback by completing our online form.
You can also give feedback by contacting the surgery directly or by completing one of our comment cards at the surgery.
How to make a complaint about an NHS service
If you're unhappy with an NHS service, then it's worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.
If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.
Complaining about NHS services
You can find more information about making a complaint about NHS services on the NHS website.
Staff concerns
Newbridge Surgery is fully committed to an open and honest culture.
Speaking up about any concern staff have at work is really important. In fact, it is vital because it helps us keep our patients safe and improve our services.
All staff at Newbridge Surgery are able to raise concerns to our Freedom to Speak Up Guardian: bswicb.bems.ftsug@nhs.net